Privacy Policy

Last Updated: January 2025

Welcome to FrozenSlice ("we," "our," or "us"). We are committed to protecting your privacy and ensuring you have a positive experience on our platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.

1. Information We Collect

1.1 Personal Information

We collect information that you provide directly to us, including:

• Account Information: Name, email address, phone number, and profile picture (if provided through social login)
• Delivery Information: Delivery addresses, contact numbers, and delivery preferences
• Payment Information: Payment method details (processed securely through our payment partners; we do not store full credit card numbers)
• Order History: Details of your orders, purchases, and transaction history

1.2 Automatically Collected Information

When you use our services, we automatically collect certain information:

• Device information (device type, operating system, unique device identifiers)
• Usage data (pages visited, features used, time spent on the app)
• Location data (with your permission, to provide location-based services and delivery)
• Log information (IP address, browser type, access times)

1.3 Information from Third Parties

If you choose to sign in using social media accounts (Google, Facebook, Apple), we may receive information from these services, such as your name, email address, and profile picture.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Provide, maintain, and improve our services
• Communicate with you about your orders, account, and our services
• Send you marketing communications (with your consent)
• Personalize your experience and show you relevant products
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations
• Analyze usage patterns to improve our services

3. How We Share Your Information

We may share your information in the following circumstances:

• Service Providers: With third-party vendors who perform services on our behalf (payment processing, delivery, analytics)
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Legal Requirements: When required by law or to protect our rights and safety
• With Your Consent: When you explicitly authorize us to share your information

We do not sell your personal information to third parties.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Your Rights and Choices

You have the right to:

• Access and receive a copy of your personal data
• Correct inaccurate or incomplete information
• Request deletion of your personal data (see User Data Deletion)
• Opt-out of marketing communications
• Withdraw consent where we rely on consent to process your data
• Object to certain processing activities

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our app and hold certain information. You can instruct your device to refuse all cookies or to indicate when a cookie is being sent.

7. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us immediately.

8. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. By using our services, you consent to the transfer of your information.

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us