Terms of Service

Last Updated: January 2025

Welcome to FrozenSlice. These Terms of Service ("Terms") govern your access to and use of our mobile application and services. Please read these Terms carefully before using our services.

1. Acceptance of Terms

By accessing or using FrozenSlice's services, you agree to be bound by these Terms and our Privacy Policy. If you disagree with any part of these Terms, you may not access or use our services.

2. Description of Service

FrozenSlice is a mobile application that enables users to browse, order, and purchase bakery products and related items. We provide a platform for customers to place orders for delivery or pickup.

3. User Accounts

3.1 Account Creation

To use certain features of our services, you must create an account. You agree to:

• Provide accurate, current, and complete information
• Maintain and update your information to keep it accurate
• Maintain the security of your account credentials
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized access

3.2 Account Eligibility

You must be at least 13 years old to create an account. By creating an account, you represent and warrant that you meet this age requirement.

4. Orders and Payments

4.1 Product Availability

All products are subject to availability. We reserve the right to limit quantities, discontinue products, or refuse orders at our sole discretion.

4.2 Pricing

Prices are displayed in the currency specified and are subject to change without notice. We reserve the right to correct pricing errors.

4.3 Payment

You agree to provide current, complete, and accurate purchase and account information. Payment must be made through one of our accepted payment methods. By placing an order, you authorize us to charge your selected payment method.

4.4 Order Acceptance

Your order is an offer to purchase. We reserve the right to accept or reject your order for any reason, including product availability, errors in pricing, or fraud prevention.

5. Delivery

5.1 Delivery Areas

We deliver to locations within our service areas. Delivery areas and fees are subject to change.

5.2 Delivery Times

Estimated delivery times are provided for guidance only and are not guaranteed. We are not liable for delays outside our reasonable control.

5.3 Delivery Instructions

You are responsible for providing accurate delivery addresses and instructions. We are not responsible for deliveries to incorrect addresses provided by you.

6. Cancellations and Refunds

6.1 Order Cancellation

You may cancel your order before it is confirmed. Once confirmed, cancellation may not be possible. Contact us immediately if you need to cancel.

6.2 Refunds

Refunds are processed according to our refund policy. Refunds may take 5-10 business days to appear in your account.

7. User Conduct

You agree not to:

• Use the service for any illegal purpose
• Violate any laws or regulations
• Infringe on intellectual property rights
• Transmit any harmful, offensive, or inappropriate content
• Interfere with or disrupt the service
• Attempt to gain unauthorized access to our systems
• Use automated systems to access the service without permission

8. Intellectual Property

The service and its original content, features, and functionality are owned by FrozenSlice and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

9. Limitation of Liability

To the maximum extent permitted by law, FrozenSlice shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from your use of the service.

10. Indemnification

You agree to indemnify and hold harmless FrozenSlice, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising out of your use of the service or violation of these Terms.

11. Termination

We may terminate or suspend your account and access to the service immediately, without prior notice, for any breach of these Terms. Upon termination, your right to use the service will cease immediately.

12. Dispute Resolution

Any disputes arising from these Terms or your use of the service shall be resolved through good faith negotiation. If negotiation fails, disputes shall be resolved through binding arbitration in accordance with applicable laws.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions.

14. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of any material changes by posting the new Terms on this page and updating the "Last Updated" date. Your continued use of the service after changes constitutes acceptance of the new Terms.

15. Contact Information